Support Exclusion
Support to be used only for Product or plugin help for active supported versions, below exclusions apply.
Cloud ERP Support
InfoSourcing Inc., a leading provider of cloud-based ERP solutions, offers Acumatica Cloud ERP support for distribution, manufacturing, print, and jewelry customers. Acumatica is a cloud-based ERP solution that provides businesses with a single platform to manage their financials, operations, and customer relationship management (CRM). InfoSourcing's Acumatica support team has extensive experience in helping businesses of all sizes implement and use Acumatica. They offer a variety of support services, including:
If you are a distribution, manufacturing, print, or jewelry business that is looking for cloud-based ERP support, InfoSourcing is a great choice. Their team of experts can help you get the most out of Acumatica and improve your business operations.
Here are some additional details about the Acumatica Cloud ERP support that InfoSourcing offers:
If you are interested in learning more about Acumatica Cloud ERP support from InfoSourcing, you can visit their website or contact them today.
1 – Support hours are 9am-5pm in the following time zones that is closest to the customer’s time zone: Pacific (UTC-8), Mountain (UTC-7), Central (UTC-6), Eastern (UTC-5), Western Europe (UTC+0), Central European (UTC+1), Eastern European (UTC+2), India (UTC+5.5), South Africa (UTC+2), Singapore, Australia Western Standard Time (UTC+8).
2 - Business days
3 - Basic support is inclusive of Acumatica licensing for customers who purchased subscription after 2021 and onwards. Basic and Premier support plans provided by Acumatica direct support team. InfoSourcing team supports 1 plan with limited no of tickets and other benefits as listed above. EXCLUSIONS Support plans do not include Training/Consulting Services or Implementation Services.
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01 Consulting
Our Consulting team of experts will be utilized in discovering your business pain points and support can't be used for consulting hours, schedule a time with our ERP sales/pre-sales experts.
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02 Implementation
Implementation, we only cover product suport or plugin support, and any new modules added or new feature to be implemented, support will not address these newly added modules/features. Please reach out to Sales team to get your implementation hours.
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03 Training
New module add-on, Or new employee hired Or new version upgraded? Let us put together training hours to train your team. Support hours will not be utilized towards training, however you can self-train and we have additional tools to faciliate.
Consulting:
Advice on business strategy or operations.
Customization of software.
Data migration or integration.
Hardware or network configuration.
Training on non-software-related topics.
Implementation:Installation of software.
Configuration of software.
Data migration or integration.
Testing of software.
Training on software use.
Training:Training on non-software-related topics.
It is important to note that this is just a general list, and the specific exclusions may vary depending on the software vendor or product. It is always best to check with the vendor to get a definitive list of exclusions.
Here are some additional things to keep in mind:
The exclusion of support for consulting, implementation, and training is typically intended to protect the vendor from liability for any damages that may result from the use of their software.
The vendor may still be willing to provide consulting, implementation, and training services, but these services may be offered at an additional cost.
The vendor may also have a list of approved consultants or trainers who can provide these services.
If you are considering using consulting, implementation, or training services for a software product, it is important to carefully read the terms and conditions of the software license agreement to understand the specific exclusions that apply.
Implementation:
Training:
It is important to note that this is just a general list, and the specific exclusions may vary depending on the software vendor or product. It is always best to check with the vendor to get a definitive list of exclusions.
Here are some additional things to keep in mind:
If you are considering using consulting, implementation, or training services for a software product, it is important to carefully read the terms and conditions of the software license agreement to understand the specific exclusions that apply.
We Cover It All Under One Roof
Our skills vary from pre-sales to post-sales and from our in-house customizations and plugin development to support services - all offered under one roof. ONE Partner for all your business needs.
Business Consulting100%
Professional Services90%
Plugin & Customizations 95%
Support Services75%
Implementation Services - On Your Budget
One size doesn't fit all. We believe every business is different, and the cookie-cutter approach doesn't work. We offer our clients the best in class implementation that fits their budget, workflow, and business and gets them up and running in 3,6,9 or 12 months.
Print Track Implementation
Set up your Print business with the Acumatica ERP and PrintShop plugin that includes a workflow specific to your print business.
Jewelry Track Implementation
Set up your Jewelry business with the Acumatica ERP and Jewelry plugin that includes a workflow specific to your jewelry business.
Advanced Track Implementation
Set up your business with customizations and integrations with other apps to fit your workflow.
About Us
The InfoSourcing Inc. team delivers Acumatica Cloud ERP Support for Print, Jewellery and Distribution businesses.
- Demostrated by certified Acumatica experts
- We cater custom demo's for distribution, retail and wholesale companies
- Exclusive demo of PrintShop and JewelShop
InfoSourcing Inc. is a Gold-certified Acumatica Partner located in the Washington DC Metro area, with 25 years of ERP experience in consulting, implementation, customization and support. We specialize in mid-size businesses looking to adapt to digital transformation.
Contact
Your business needs Acumatica Support, reach out to us via email or phone.
Location:
Ashburn, VA 20148
Email:
suppport@info-sourcing.com
Call:
+1 703 - 831- 1973